Chapter 8: As designers we tend to think that most web users are like us. Features that we like about webpages are often that, things that we like not what everyone else likes. It leads us to believe there is an average internet user when there is not. Everyone uses the web differently. Often times the best way to figure out what works and doesn't work is to test it with other people.
Chapter 9: Focus groups are good for determining what the website needs to do and is done early on before any designing is done. Usability tests are good for seeing how people will use teh website. A good thing to do before a website is launched but not right before it is launched. Testing is important, always test even if it is just one person and test early and often. When testing people use screen recorders. test ins small groups, fix the problems and test again. test as much as you possibly can.
www.webpagecontent.com/arc_archive/124/5/
www.usefulusability.com/24-usability-testing-tools/
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